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Introduction

These terms and conditions apply between you, the "User" of this Website (including any sub-domains) and Pupcakes,

the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights.

 

Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website.

If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

 

In these terms and conditions, "User" or "Users" means any third party that accesses the Website and is not either

(i) employed by Pupcakes Ltd and acting in the course of their employment or

(ii) engaged as a consultant or otherwise providing services to Pupcakes Ltd and

accessing the Website in connection with the provision of such services.

 

By using the Website and agreeing to these terms and conditions.

 

Intellectual property and acceptable use

All Content included on the Website, unless uploaded by Users, is the property of Pupcakes, our affiliates or other relevant third parties.

In these terms and conditions, "Content" means any text, graphics, images, audio, video, software, data compilations, page layout,

underlying code and software and any other form of information capable of being stored in a computer that appears on or

forms part of this Website, including any such content uploaded by Users.

 

By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, or otherwise, any license or right to use any trademark, logo

or service mark displayed on the site without the owner's prior written permission

 

You may, for your own personal, non-commercial use only, do the following:

retrieve, display and view the Content on a computer screen

 

You must not otherwise reproduce, modify, copy, distribute or use for

commercial purposes any Content without the written permission of Pupcakes.

               

Prohibited use

You may not use the Website for any of the following purposes: in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website; in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order; making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

 

Links to other websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Pupcakes or that of our affiliates.

We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

 

Privacy Policy and Cookies Policy

Use of the Website is also governed by our Privacy and Cookies Policy,

which are incorporated into these terms and conditions by this reference.

 

Availability of the Website and disclaimers

Any online facilities, tools, services or information that Pupcakes makes available through the Website (the "Service") is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Pupcakes is under no obligation to update information on the Website.

 

Whilst Pupcakes uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no

warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

 

Pupcakes accepts no liability for any disruption or non-availability of the Website.

 

Pupcakes reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products

and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated

otherwise.

 

Limitation of liability

Nothing in these terms and conditions will:

(a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable;

(b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or

(c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

 

We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

 

To the maximum extent permitted by law, Pupcakes accepts no liability for any of the following:

any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or

commercial opportunities; loss or corruption of any data, database or software; any special, indirect or consequential loss or damage.

General

You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and

conditions where we reasonably believe your rights will not be affected. These terms and conditions may be varied by us from time to time.

Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to

ensure familiarity with the then current version.

 

These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

 

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

 

If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

 

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will

be deemed a waiver of that, or any other, right or remedy.

 

These terms and conditions will be governed by and interpreted according to English law.

All disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of the English courts.

 

Products

All pricing information on the Website is correct at the time of going live. We reserve the right to change prices and alter or remove any special offers as necessary. If we change our prices during the time you have purchased your products we will honour the given price at the time of purchase if check out has been completed. If your checkout is complete and a new promotion starts but you have yet to receive the products, Pupcakes cannot honour this promotion to the consumer.

 

Due to our products being handmade, each one may differ slightly. All weights stated are the minimum.

 

Subscriptions

Monthly Pupcakes "Pupbox" are delivered to your given address at the price listed. All plans and payments are processed through a 3rd party (PayPal) and are renewed automatically, unless cancelled. You can cancel your subscription anytime without charge by emailing fetch@pupcakesdogbakery.co.uk, or within your PayPal account. All subscription payments are non-refundable.

 

Delivery and postage

Pupcakes aim to despatch goods within five working days.

Personalised products made to customer requirements may take up to 14 days to complete.

The statutory time limit of 30 days are allowed for Pupcakes to complete the contract, unless both parties agree to a different time period.

 

We do not post outside the United Kingdom. We use Royal Mail standard parcel service .All orders are posted 1st class.

 

Being of a delicate nature, Pupcakes package all products into boxes,

which will not fit through a standard letter box.

 

All products are posted Via Royal Mail .

 

 

Making a payment

We accept safe, secure payments using PayPal. Simply choose your item by clicking the 'Add to cart' button. When you have completed your selection, click on the dggy bag image at the top right of our pages to display the chosen items you wish to purchase. Selecting 'Checkout' or 'PayPal' will open PayPal in a new window and your order is displayed with relevant postage added. If you do not agree with the total amount shown, please contact us via email to fetch@pupcakesdogbakery.co.uk before logging in to PayPal. If you agree to our total price including the postal charges, log in securely to your PayPal account and complete the transaction.

 

Consumer rights

Pupcakes is a small, family run business and therefore the customer contacts the owners directly, who will deal with any query or problems including complaints swiftly and amicably. However we are bound by law to inform you of your rights...

 

The customer, has seven working days from the day they receive the goods (the conclusion of the contract) in which to cancel. This cancellation must be sent in writing to the business address which is shown above and on our contact us page. The customer can give notice of cancellation by email. Exemptions to the right to cancel include Products made to the customers own specifications such as personalised cakes.

 

The business will replace the goods or refund all money paid in relation to the contract if it is deemed

an error by Pupcakes including post and packaging within 30 days.

 

If the customer needs to return faulty goods to Pupcakes, we ask that they use the

Royal Mail 'Signed for...' service and we will refund their return postage costs.

 

The customer is under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. If the duty is breached, the business may be entitled to compensation. It is also the customer's duty to ensure that we receive the goods and that the goods are not damaged in transit.

 

If any products are out of stock at the time of purchase, we will inform the customer and refund the cost of the item if

the customer is not happy to wait for the product available dispatch date.

 

Data protection

Pupcakes will respect you privacy and your personal data obtained. Transactions through Paypal are protected by the Data Protection Act 1998 and will not be disclosed, traded or sold to others. Pupcakes Ltd use the information collected from you to process orders and to provide a more personalised shopping experience. Your personal data will not be passed onto or given to any other 3rd party.

 

Disclaimer

All information in this website is for general information purposes only.

The information is provided by Pupcakes and although we thrive to keep the information up to date and correct.

All purchases and information collected from the website is done so at the consumers risk including 3rd party links.

 

Company information

Business name: Pupcakes Dog Bakery

Owner: Ms Sharon Ludgate

Pupcakes Dog Bakery ,Carlton Garden Centre,Pinfold Lane,Wrexham ,LL12 0PX

email: fetch@Pupcakesdogbakery.co.uk

Feed Licence Registration: GB/506/0020. Reg 2011.CBI feed tested

Liability Insurance number: NMTF 71574