Frequently Asked Questions
Hopefully this section will answer all you need to know but if not drop us an email and we shall do our best to answer.
Do you post your cakes ?
Yes we post our cakes via royal mail at a cost of £5.50, you can find more information on this in our delivery section .
Do you post outside the UK ?
This is not a service we currently offer
My dog is fussy do you send samples ?
As we are a small business this is not something we can offer , you can however check out all our ingredients on the ingredients page to see if there is anything your dog does`nt like.
Brand rep / freebie request ?
Please keep an eye out on our social media pages , we will advertise here when we are looking for rep and you can follow the instructions.
Due to the high volume of direct requests for free items we simply do not reply.
Do you donate to charity ?
Whilst we understand charities need to raise money , we are a small family business honestly just trying to earn a living so we simply cant afford to accept all requests for charity.
We receive daily requests from charities so unfortunately cant reply to all .
We help local charities where ever possible and look forward to helping more in the near future
How long will my cake last ?
We advise your cake should be consumed within 48 hours from your dogs birthday .
You can also slice and freeze your cake for upto 3 months.
Can i freeze my cake?
Yes you can
Our cakes can be frozen whole or in slices for upto 3 months.
To consume simply remove from the freezer the night before required.
How do i store my cake ?
Cakes must be stored in the fridge
How long will my biscuits last ?
All biscuits will have a minimum shelf life of 4 weeks and can be stored in the fridge or an airtight container out of direct sunlight.For the best results we advise you store them in the fridge .
How much notice do you need ?
A minimum of 10 working days is required on all orders, we bake to order so cakes are not available for immediate dispatch.
Your on holiday when i need my cake ?
Thats ok ,you can order for an earlier date and freeze your cake till your dogs birthday .
Business Information
Business name: Pupcakes Dog Bakery ™Trade Mark: UK00003342775
Owner: Ms Sharon Parry
email: fetch@pupcakesdogbakery.co.uk
Feed Licence Registration: GB571E27347
DEFRA / APHA APPROVED PLANT
Liability Insurance number: FASH2009666XB