Ordering & Delivery Information


Products

All pricing information on the Website is correct at the time of going live. We reserve the right to change prices and alter or remove any special offers as necessary. If we change our prices during the time you have purchased your products we will honour the given price at the time of purchase if check out has been completed. If your checkout is complete and a new promotion starts but you have yet to receive the products, Pupcakes Dog Bakery cannot honour this promotion to the consumer.

Due to our products being handmade, each one may differ slightly. All weights stated are the minimum.

All products and applicable delivery/postal fees are not subject to UK VAT at this time (April 2019)
 


Delivery & Postage

Pupcakes Dog Bakery aim to despatch non-personalised goods within 5-7 working days following purchase.

Personalised Goods
All personalised cakes and products need a minimum of 10 days notice so please bear this in mind when ordering.  Birthday Cakes may be ordered up to 12 months in advance which is recommended where possible to secure our time to create your product, send out for delivery, to reach you in time for your special occasion.

The statutory time limit of 30 days are allowed for Pupcakes Dog Bakery to complete an order contract, unless both parties agree to a different time period.

Delivery 
Delivery of our products are made by ourselves *locally or UK nationwide via Royal Mail.

We are an online business only so we do not have the facility to offer collection, however, if you are local (*within 5 miles of LL11 4QS) then you may choose our free delivery option during the checkout process.  Please note, local delivery is made during working hours only (9.30am-4.30pm  Monday to Friday).

Being of a delicate nature, Pupcakes Dog Bakery package all products into boxes, which will not fit through a standard letter box. For postal deliveries we therefore use both 1st and 2nd Class 'Signed For' service as this gives both you and ourselves peace of mind on delivery.  Although it doesn't offer tracking, we are able to determine when parcels have been signed for so we can be sure they've reached their destination including date.

Delivery areas currently include the UK & Northern Ireland only.  We regret that due to current regulations, we are unable to accept orders to be delivered outside those specified.

1st Class 'Signed For' is COMPULSARY for all birthday cake orders due to the nature of the product having a short shelf life.
 
Timescales
We bake all products fresh to order, therefore, you must allow;
a) 5 working days for your order to be processed (we do not work during the weekend)
b) Allow sufficient time for personalised items and;
c) Allow time for transit (depending on your choice of 1st or 2nd class)

1st Class aims to deliver 1-2 working days from despatch.
2nd Class aims to deliver in 3-5 working days from despatch.

If you are unsure, you are welcome to contact us prior to ordering, or after an order for advice and an update. Email:  fetch@pupcakesdogbakery.co.uk
 
Delivery Issues/Problem with your Order
If you are not at the address specified to accept the delivery when it arrives, you will be responsible for collecting it from the holding depot or arranging the re-delivery.

Other than the aforementioned, in the unlikely event there is an issue with your order reaching its destination, we will liaise with both yourself and Royal Mail to do our best to help resolve the issue. 

Pupcakes Dog Bakery cannot be held responsible for any missing or damaged products but will deal with all cases individually.

In the event of any issue, please email:  fetch@pupcakesdogbakery.co.uk at your earliest convenience.
 


Making a payment

We accept safe, secure payments using PayPal (our merchant payment processing provider). You do not need a Paypal account to make a purchase -  all major debit and credit cards are accepted.  Simply choose your items and click the 'Add to basket' button. When you have made your selection, click on the 'shopping bag' icon at the top right of our pages to view your checkout and display the chosen items you wish to purchase.

Your order is displayed here with relevant personalisation details you have selected.  You will be guided through the checkout process and will have the option to choose 1st or 2nd class postage (or where applicable, free delivery if your postcode given is within a 5 mile radius of our premises).  You will be shown the final details of your order prior to making payment and if you do not agree with the total amount shown, please contact us via email prior to completing the payment process:  Email: fetch@pupcakesdogbakery.co.uk  If you agree to our total price including the postal charges, you can go on to complete the transaction.
 


Consumer rights

Pupcakes Dog Bakery is a small, family run business and therefore the customer contacts the owners directly, who will deal with any query or problems including complaints swiftly and amicably. However we are bound by law to inform you of your rights...

The customer, has seven working days from the day they receive the goods (the conclusion of the contract) in which to cancel. This cancellation must be sent in writing to the business address which is shown above and on our contact us page. The customer can give notice of cancellation by email. Exemptions to the right to cancel include Products made to the customers own specifications such as personalised cakes.

The business will replace the goods or refund all money paid in relation to the contract if it is deemed an error by Pupcakes Dog Bakery including post and packaging within 30 days.

If the customer needs to return faulty goods to Pupcakes Dog Bakery, we ask that they use the Royal Mail 'Signed for...' service and we will refund their return postage costs.

The customer is under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. If the duty is breached, the business may be entitled to compensation. It is also the customer's duty to ensure that we receive the goods and that the goods are not damaged in transit.

You are welcome to contact us prior to ordering to check for availability, however, if any products are out of stock at the time of purchase, we will inform the customer and refund the cost of the item if the customer is not happy to wait for the product available dispatch date.
 


Product Recall

Under the legislation of Animal by products regulations it is by law we are required to have our products tested for both Salmonella and Enterobacteriaceae.

In the event of any recall issues needed with our products we will announce and advertise this information on the main page of our website along with literature via social media.Our products will be tested quarterly.
 


Data protection

Pupcakes Dog Bakery will respect you privacy and your personal data obtained. Transactions through Paypal are protected by the Data Protection Act 1998 and will not be disclosed, traded or sold to others. Pupcakes Dog Bakery use the information collected from you to process orders and to provide a more personalised shopping experience. Your personal data will not be passed onto or given to any other 3rd party.  See our Privacy Policy for full details.
 


Disclaimer

All information in this website is for general information purposes only.

The information is provided by Pupcakes Dog Bakery and although we thrive to keep the information up to date and correct, this may require updating without prior notice.

All purchases and information collected from the website is done so at the consumers risk including 3rd party links.
 


Business Information

Business name:  Pupcakes Dog Bakery ™
Trade Mark: UK00003342775
Owner:  Ms Sharon Parry
Pupcakes Dog Bakery, 3 Oakland Court , Old Mold Road, Wrexham, LL11 4QS

email:   fetch@pupcakesdogbakery.co.uk
Feed Licence Registration:  GB571E27347
DEFRA / APHA APPROVED PLANT
Liability Insurance number:  FASH2009666XB